Dell: Driving human progress through technology – Legacy of Good

Written by: Kevin Wong


In its annual 2020 Legacy of Good report, Dell Inc is continuing its long-term commitment to society, team members and the environment.

Dell chief responsibility officer Christine Fraser said Dell’s purpose is to drive human progress through technology where one of the ways is through its Legacy of Good commitment.


Dell raised more than RM1 million over the last eight years for Mt Miriam Cancer Hospital, Penang. Photo credits: Dell Malaysia

At the same time, it is to put Dell technology and expertise to work where they can do the most good for people and the planet.

“For Dell, that means investing in innovation that reduces environmental impact, supports a transparent supply chain, ensures an inclusive future workforce and advances underserved communities.

“With that said, the Legacy of Good programme reflects what’s possible when people and technology come together with purpose.

“Our customers, partners and teams care about this work now more than ever, and we will continue to seek innovative ways to deploy our resources, design out waste, celebrate inclusion and address the greatest need,” she said.

Dell EMC Asia Pacific and Japan Commercial president Amit Midha said the region (Asia Pacific and Japan) has a major part to play in demonstrating the strong link between technology and its potential to do good for the people, communities as well as for the planet.

“Not only is Asia-Pacific and Japan a driving force for innovation but it is also home to some of the most powerful examples of how innovation and technology can drive meaningful change – and facilitate the future of human progress,” he added.

Meanwhile, Dell EMC APJ Enterprise president David Webster commented that more and more organisations in APJ region are recognising the impact that they can have by coming together for a common goal to use technology for good.

31 Days of Giving Group Picture

Dell annual ’31 Days of Giving’ initiative, helped with flood relief efforts, donating 3.4 tonnes of goods and essential supplies for flood victims. Photo credits: Dell Malaysia.

“Sharing the results of our commitments for a Legacy of Good with our customers and the world at large shows that we, too, are transparently investing in making that change.

“It also demonstrates how important those goals are to our organisation in the region, and how central they are to our relationships with our customers,” he shared.

Creating positive social and environmental impact in Malaysia

Meanwhile, Dell Malaysia has been committed to find opportunities to do good for the society, the community and our planet, contributing towards the 2020 Legacy of Good goals. Some key highlights include:


Dell Malaysia providing tuitions for young children of the Orang Asli community in Selangor.Photo credits: Dell Malaysia

  • Raised more than RM1 million over the last eight years for the Mount Miriam Cancer Hospital in Penang through its annual ‘Charity Engaged’ event. The proceeds went towards the construction of the hospital’s day-care paediatrics procedure cancer wing which is expected to be completed this year.
  • As part of Dell’s global commitment for a #StrawlessOcean, Dell Malaysia is joining the campaign to eliminate the use of plastics straws across all its facilities in Malaysia by July 2018.
  • Cleaned up over 500kg of ocean drift waste in its #ShoreUp initiative in conjunction with Earth Day 2017.
  • Recovered close to 750kg of e-waste since mid-2017; on track to achieving its goal of 2,000kg of e-waste by 2020.

    Recovering e-waste

    Dell recovering e-waste. Photo credits: Dell Malaysia.

  • Employees clocked in an average of 33,000 hours annually for volunteer work since 2008, which includes tutoring underserved communities and cleaning up beaches.
    • Dell is enriching the lives of the underserved Orang Asli community in the state of Selangor, providing tuition for young children and their parents on the subjects of English and Mathematics.
    • In November 2017, the state of Penang was hit by the worst floods in its history. Dell, through its annual ’31 Days of Giving’ initiative, helped with flood relief efforts, donating 3.4 tonnes of goods and essential supplies for flood victims.

      Orang Asli Community

      Dell with the Orang Asli community in Selangor. Photo credits: Dell Malaysia.

    • Together with the Penang state government, Dell also supported clean-up efforts on the island, including a tree planting drive to plant 500 tree saplings.

Applying technology to the greatest need

As a global business, Dell believes collaboration is the way to address many of the challenges facing the world today.

This year Dell, in collaboration with Government of India and Tata Trusts, launched Digital LifeCare, a cloud-based analytics solution that will improve health screenings for nearly 37 million people over the age of 30 in 150 districts across India and help the government track health trends across the country.

Approximately two-thirds of the population in India lives in rural areas, and the Digital LifeCare app allows healthcare workers who do not have medical degrees to see patients and follow interactive modules that ensure all patients receive the same level of care.

The report also provides important data for the government of India to analyse health trends across the country.

Sustainable design and innovation

Dell believes transitioning to a circular economy is critical to enable human progress in the future. The company’s deep supply chain expertise, design strategy and global electronics recycling infrastructure puts the company in a unique position to advance a circular model. Dell has pioneered sustainable design innovation in a multitude of areas, including:

  • Closed-loop recycling: In the reported period, Dell brought closed-loop plastics recycling to its enterprise portfolio in Europe, recycling more than 35,000 lbs. of plastic from e-waste into new enterprise products.

 Global recycling programs including Dell Reconnect, in partnership with Goodwill® Industries, and the Asset Resale and Recycling Services have now recycled more than 20 million pounds of plastics and gold to make new computer parts.

Cumulatively, Dell has used 73 million pounds of recycled material in new products since 2013, keeping the company on track to meet a 2020 goal of 100 million pounds.

  • Gold reclamation: At the same time, Dell closed the loop on gold, upcycling used gold from e-waste into new motherboards in the Dell Latitude 5285 2-in-1 and into a jewelry line, The Circular Collection, in partnership with Bayou with Love, founded by Nikki Reed.

A Trucost study found the gold reclamation process led by Dell partner Wistron Green Tech has a 99% lower environmental impact than traditionally mined gold. The program received the Best of People’s Choice Award at the 2018 Consumer Electronics Show (CES).

  • Global e-waste tracking: This year, Dell is piloting the use of global tracking technology to monitor the responsible recycling of used electronics.

In addition to piloting its own electronic tracking program, Dell has partnered with Basel Action Network to deploy trackers across Dell’s consumer takeback programs.

The use of multiple tracking methods enables greater visibility and transparency as Dell looks to ensure compliance with the high standards held for its U.S. recycling partners. Results will be reported in approximately 12 months following the pilot period.

  • Intercepting ocean-bound plastics: Dell’s XPS 13 2-in-1 laptop ships in packaging made with recovered ocean-bound plastics.

 The packaging, which received a Best of Innovation Award at CES, will begin shipping on the broader XPS line and commercial product portfolio later this year.

To scale the work, Dell in partnership with the Lonely Whale created NextWave, a consortium of companies dedicated to scaling use cases for ocean-bound plastic materials in manufacturing while creating economic and social benefits for stakeholders.

NextWave hopes to divert 3 million pounds of plastics over five years, the equivalent of keeping 66 million water bottles from washing out to sea. As part of Dell’s NextWave commitment, the company will remove plastic straws from global facilities.

Investing in a transparent and diverse supply chain

Dell is committed to maintaining an innovative, diverse, ethical and transparent supply chain that ensures good working conditions and a sustainable approach for their suppliers around the world. Highlights include:

  • A new virtual reality experience that allows users to look around an actual supplier factory, see the living conditions for workers at the factory and observe an engagement session featuring customers and workers. The 360-degree videos are available on Dell’s supply chain site.
  • More than US$3 billion invested annually with women- and minority-owned suppliers and small businesses in the past six years.
  • More than 200,000 workers in the company’s supply chain are monitored through the company’s weekly working hours monitoring program.
  • In China, Dell has improved its ranking from No. 3 to No. 2 overall in IPE’s Green Choice Alliance’s Corporate Information Transparency Index.

 Enabling the workforce

 The only way to ensure that the innovation we put in place today carries through to tomorrow is by engaging everyone in today’s workforce and ensuring the next generation is equipped with the skills to thrive in an increasingly tech-centric world:

  • The company continues to build a flexible work environment that serves a diverse set of work styles. More than 58% of Dell team members used Dell’s remote work opportunity at least one day per week. The company was also ranked No. 9 on Top 100 Companies with Remote Jobs in 2018.
  • Dell is proud to score a 100 on the HRC Corporate Equality Index for the 14th year in a row.
  • Dell was named a World’s Most Ethical Company by the Ethisphere® Institute for the fifth year in a row.
  • Dell’s Employee Net Promoter ScoreÒ (eNPS) was 44, when team members were asked how likely they would be to recommend their company as a place to work. The industry has a benchmark of 20 for high-performing companies (Bain & Company).
  • Enabling an inclusive workforce, more than 28% of team members belong to an Employee Resource Group (ERG). Dell hosts 13 groups with 338 chapters across 60 countries.
  • More than 1 million people have gained access to technology and technology skills through Dell strategic giving programs this year. The company has helped a total of 11.2 million people since 2013.
  • Since 2014, US$50 million has been committed to science, technology, engineering and math (STEM) initiatives focused on underserved youth.
  • Dell donated a US$650,000 grant to benefit more than 400,000 youth and 3,000 educators in 422 locations in Ethiopia. The entire project, through a partnership with the Ethiopian Ministry for Education and Camara Education, will deliver more than 30,000 PCs to more than 1,000 schools, benefitting 1.2 million students between 2016 and 2019. The US$12 million innovation project will also include more than 16 million hours of information and communication technologies education training to more than 3,000 teachers and school leaders.

With that said, Dell’s Legacy of Good programme is committed to change and improve the many lives in different communities around the world.




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